KreaDo Help Center

Frequently asked questions

Oder

How will my order will deliver?


All orders are shipped by us through courier services available on Shiprocket who deliver the packages to your doorstep or the nearest pick-up location if mentioned.




How do I know my order has been confirmed?


An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your KreaDo account.




How fast can I get my order delivered?


Orders will be delivered within 5-8 days depending on your location.




I missed the delivery of my order today. What should I do?


The courier service will reattempt on the next business day in case you miss a delivery.

You can check your SMS for more details on when the courier service will try to deliver again.





Payment

How can I make payment of my order?


You can choose the following method to make the payment of your order.




How can I apply coupon code?


You can enter/paste your available coupon code on your checkout page.




Is there credit card EMI option?


Yes, you can avail EMI option on order value Rs. 2000 and above.





Replacement

Can I replace the order?


Yes, you can received broken or damaged product. We highly recommend you to make unboxing video for hassle free replacement.




I receive wrong order. What should I do?


You can directly contact us at thekreado@gmail.com with proof and invoice




How long will it take for replacement?


Replacement process will take 8-10 business days





Customisation

How prodcuct can be personalised?


Customer can customize the available selected products by uploading photo, text on uplosd button on Home page or produt page.




Is there any extra charges for customization?


Yes, Charges will applicable depending upon the type of product customer choose. For small products such as bookmark, keychain, coaster and small photo frame Rs.20 will be applicable. For large products such as photo frame, wall hanging, coaster set, name plate, and tray Rs.50-100 will be applicable. In case of any query, customer can write us at thekreado@gmail.com




What are the product that I can customize?


On demand any available product on site can be customised. In case of any query, customer can write us at thekreado@gmail.com